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We are proud to share the many positive comments that customers have left for us through the years. We hope that these testimonies will help build trust with us before you make your next purchase. Read more reviews on WeddingWire.com
Jeremy, thank you for this offer. I will try to get all of it going tomorrow. There is a Fed Ex/UPS store near here. I will send it tomorrow. But it would be great if the next size could be sent simultaneously. The date is fast approaching. I just love this dress. It's gorgeous.
I'm still trying to get over having to go BACK UP these sizes. I have already lost 22 pounds since my 3x days and in fact yesterday, gave all my 2 and 3 x clothing to Good Will and look at this -- Not even a 1x but a 3X. Really hard to take. I just can't explain the sizing, but will have to get over it.
However, the dress is so beautiful that I'll just have to do it. You've been very kind. No wonder all your reviews are so complimentary!
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Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer a 7-day return window for most purchases (exclusions listed below).
The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.
ABOUT RE:DO RETURNS
WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?
The following items are not eligible for a return or exchange:
ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?
The following fees are as follows:
WHAT IF I WANT TO MAKE AN EXCHANGE?
If you would like to make an exchange for a different size or dress, simply submit an RMA by clicking here . Once approved, you will receive an email with instructions. The exchange process can take 7-12 days. Once the item has been received and approved, you will receive an email with a code that you can use to apply on our website to make an exchange. You will go through the checkout process online.
If time is of the essence, place a new order for the item you need, then contact us by email informing us of this decision. If for some reason the item that you ordered is not available, it will not constitute a refund. In such a case, a store credit will be issued once the original dress has been returned.
WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?