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DiscountDressShop.com attempts to be as accurate as possible. However, DiscountDressShop.com does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by DiscountDressShop.com itself is not as described, your sole remedy is to return it in unused condition.
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
When ordering from DiscountDressShop.com, it is required to read our return policy in order to place your order. By placing an order, you are agreeing to our return policy and will be held to it.
Pre-ordering a dress cannot be canceled unless approved by us. Each dress we order is directly from the designer and cannot be canceled or returned. Should cancellation be an option, a 50% cancellation fee will be imposed and refunded.
Cancellations must be done within one (1) hour of placing your order. Cancellation may be done either through email or by telephone. If you wish to cancel your order one (1) hour after placing your order online you will be charged a 15% cancellation fee and issued a monetary refund. If your order has already shipped, it will be considered as an original purchase and processed as any other return following our store policies.
Sales tax is only collected for shoppers whom live and/or sending packages to a shipping address in California. All other states are currently exempt from paying sales tax on a purchase from DiscountDressShop.com. What this means is that if you live in any other state in the US besides California, upon checkout you will not pay sales tax as you would in your state of origin. This saving is significant and something we encourage shoppers to consider when purchasing. In many cases, this is saving of up to 10% depending upon which state you reside.
For any package that is shipped and results in "Returning to Sender" will receive a 50% refund (of the product) minus return shipping charges once the package has been received back to us. Initial shipping charges upon order are also not refundable.
When ordering from DiscountDressShop.com, you have the option to purchase shipping insurance to cover any lost, damaged or stolen packages that may occur. We do not assume liability in the event your package is lost, damaged or stolen.
DiscountDressShop.com provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. DiscountDressShop.com may modify the Content at any time without notice to you. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our Site. You further acknowledge that DiscountDressShop.com shall not be liable for any damages or any kind related to your use of this site.
You agree to indemnify and hold DiscountDressShop.com, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor's fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.
DiscountDressShop.com shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.
DiscountDressShop.com Return Policy, Exchange Policy and Terms & Conditions are legally binding. By purchasing from DiscountDressShop.com, you are accepting these Return/Exchange Policies and Terms and Conditions.
By visiting DiscountDressShop.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and DiscountDressShop.com.
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Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer a 7-day return window for most purchases (exclusions listed below).
The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.
ABOUT RE:DO RETURNS
WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?
The following items are not eligible for a return or exchange:
ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?
The following fees are as follows:
WHAT IF I WANT TO MAKE AN EXCHANGE?
If you would like to make an exchange for a different size or dress, simply submit an RMA by clicking here . Once approved, you will receive an email with instructions. The exchange process can take 7-12 days. Once the item has been received and approved, you will receive an email with a code that you can use to apply on our website to make an exchange. You will go through the checkout process online.
If time is of the essence, place a new order for the item you need, then contact us by email informing us of this decision. If for some reason the item that you ordered is not available, it will not constitute a refund. In such a case, a store credit will be issued once the original dress has been returned.
WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?