NEED HELP? Call us 714-982-7352
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Making girls dreams come true, one dress at a time!
In early 2009, I asked my father, who also had an online dress business if I could start my own separate business. With his blessing (thank you dad!), I launched DiscountDressShop.com on April 21, 2009, with the idea of creating an amazing website for formal dresses, but at a more reasonable and inexpensive price for people. I was able to continue the great relationships with over 20 dress designers throughout the years and have now celebrated over 16 years with these amazing designers who we are proud to be an authorized seller of.
I will continue to work hard for you and earn your business. It's proven to be an effective model since I started. If you need help finding a dress or need something at the last moment, I will do everything I can to ship something to you in time (Trust me, it's happened on many occasions).
We are a very small business thankful for your business!
God bless you! Jeremy• We offer excellent and friendly customer service (by phone 714-982-7352, email, live chat or text).
• We ship everyday (M-F) from California! And fast!
• You can contact us to confirm items are in stock.
• We donate a portion of your order to charity.
• Our store is super secure!
• New designs are added weekly.
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Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer a 7-day return window for most purchases (exclusions listed below).
The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.
ABOUT RE:DO RETURNS
WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?
The following items are not eligible for a return or exchange:
ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?
The following fees are as follows:
WHAT IF I WANT TO MAKE AN EXCHANGE?
If you would like to make an exchange for a different size or dress, simply submit an RMA by clicking here . Once approved, you will receive an email with instructions. The exchange process can take 7-12 days. Once the item has been received and approved, you will receive an email with a code that you can use to apply on our website to make an exchange. You will go through the checkout process online.
If time is of the essence, place a new order for the item you need, then contact us by email informing us of this decision. If for some reason the item that you ordered is not available, it will not constitute a refund. In such a case, a store credit will be issued once the original dress has been returned.
WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?