Frequently Asked Questions

Depending on the shipping option you selected at the checkout, your order will be delivered within 1-5 business days for US orders. For UPS Next Day orders, we try our best to process it the same day or the next day. 

For International orders, delivery time will depend on the shipping carrier you selected and will also depend on passing through customs/duties within your country. Keep in mind that your country may impose a custom/duty fee in order for the package to be delivered. 

Please log in to your account page for tracking information.

Yes, we do ship internationally. The shipping fee may vary depending on your location.

We offer the following shipping options to choose from for our international customers: DHL Express, UPS Worldwide Saver®, UPS Worldwide Expedited®, UPS Worldwide Express®, UPS® Standard

To see the cost, add an item to your cart and proceed to checkout. Enter your shipping information to see the International Shipping options. Keep in mind there may be a custom/duty fee imposed by your country. 

Yes, we sure do! For all APO and military addresses. We offer USPS Priority Mail for all military addresses.

Please make sure you tracked your order from our Tracking page. Otherwise, reply to your confirmation email and/or call us at (714) 982-7352

We offer the following shipping options to choose from within the USA: USPS Priority Mail, UPS Ground, UPS 3-Day Select, UPS 2nd Day, UPS Next Day Air Saver®, UPS Next Day Air®, UPS Next Day Air® Early

Please click here to read our return policy.

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Yes, all of our dresses are 100% authentic, as we are an authorized retailer of the designers being sold on our website.

We put all available images on the website. We realize that it is frustrating that there is not always an image in every color that an item is offered in; however, all images are provided by the manufacturer and we do not always get an image in every color that is offered. If you really want to see a color, contact us and we'll try and get a picture for you.

If you want to know if a dress is in stock before you place an order, then click here to submit your question using our form. Be sure to provide the item number, size and color. Providing your chest and waist measurements will be helpful as well. You may also call us at 714-982-7352.

Not all dresses are in stock. However, if you want to be sure if it is in stock before you order, then click here to submit your question using our form.

We are located in Irvine, California. We are not open to the public since our facility is a warehouse which is where orders are shipped.

Sorry, we'd love to have you try on dresses, but we have a warehouse that is not open to the public, which is where we ship all of our products from. You may be able to find a local retailer in your area that you could possibly try on the dress you're interested in.

Size charts are located near the description of each dress. Each dress has a different size chart, so don't assume that one dress is the same measurements as another.

We recommend that when selecting a size, to base your decision on the waist measurement of the dress and then chest measurement. Please do not assume that your size 14 dress at home is the same size 14 as formal dresses. If you are in between sizes, it is recommended to order a size up. The majority of time you can size a dress down, but you cannot make a dress bigger.

Formal dresses tend to run a little small, which is why you may find yourself needing a larger size than you may normally be used to getting. It is recommended to base your decision first by your waist size in inches and then bust size. Unless your bust is proportionally larger than your waist size.  

Please refer to the sizing chart for the particular dress you are interested in. Do not guess on what size you think you are. The best thing to do is to get yourself measured and use the size chart located near the description of the dress you are interested in. If you need a printable tape measure, click here and/or use our size guide to help you get your measurements taking properly.

Please refer to our Size and Fit Guide.

All of our dresses are already made. Therefore, we do not do alterations or do any customization. If alterations are needed to be made, we recommend contacting your local seamstress.

The dresses on our site are only available in the style, color, and sizes listed on the product page. We do not customize any dress since they are already made by the designer. Most dresses can be taken to a professional tailor or seamstress for alterations. 

We accept debit and credit card payments including American Express, Visa, MasterCard, Diners Club, Discover, JCB, Apple Pay and Google Pay. We also except Debit Cards, Money Order / Cashier's Check and PayPal. 

Your credit card will be charged once your order has been shipped. When an order is placed, a temporary authorization is an approved transaction that has not yet been posted to your account. The amount of the transaction has been deducted from your available credit. Normally, a temporary authorization converts into a posted transaction, but if the merchant doesn't complete the transaction it will expire and the temporary charges will be removed. A pending payment is a payment we have received from you and is in the process of posting to your account.

Cancellations must be done within 3 hours of placing your order. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

You sure may! We would be happy to take your order by phone. Simply call us at 714-982-7352. If we are not available to answer your call, simply leave a message with your name, number, item number of dress, color and size and we will call you back. If you cannot wait, then we recommend placing your order online on our website.

Only if you live in California (7.75%). If you do not live in California, you just saved yourself from paying sales tax!

Check out errors can happen when the credit card is entered incorrectly or the billing address does not match the information provided by your bank. Double check the information you have entered, and if you still have problems checking out email us at info@discountdressshop.com

Sorry, but we do not have fabric swatches to provide. If you want to send us a swatch, we can see if we can match the color you are looking for.

If the dress is not pictured in the color you are looking for, email us at info@discountdressshop.com to request an image or description of what the color looks like.

In most cases, the fabric content should be listed in each of the product descriptions on the page where you can add the item to your shopping cart. If it is not there, please email us at info@discountdressshop.com to request the information. 

In most cases, the length of the dress is provided near the description of the dress. If you would like to know the length of a dress, contact us at info@discoutdressshop.com and we will find out this information for you.

Depending on the dress and the designer, some dresses are imported to California and some are made in the USA. If you are want to know where a particular dress is made, please contact us with the item number and we will be happy to provide that information.

I'm sorry, but we do not customize our dresses as they are already made and most are ready to ship. If you need alterations done, we suggest you go to a local seamstress in your area.