Shipping Information and Delivery

We are located and ship from California Monday through Friday. We are a US based corporation founded in 2009.

• Orders are processed almost immediately when we receive them.
• Your order can be cancelled at no charge 15 minutes after your order has been placed.* Cancellation may be done either through email or by telephone. *Processing/Processed- payment verified, item(s) ordered and confirmed by our vendors.
• For any package that is shipped and results in "Returning to Sender" will receive a 50% refund (of the product) minus return shipping charges once the package has been received back to us. Initial shipping charges upon order are also not refundable.
• Delivery time will depend on the shipping option you choose at the checkout. We offer UPS Next Day delivery service if time is of the essence.
• Some items may not be available for immediate shipping. In that case, we will contact you and let you know what styles are not available, whether we have other sizes/colors available and when do we expect them to be back in stock.
• Once your order is confirmed and paid, it is our intention to ship it out that same day, unless your order was placed after 12:00PM PST and/or it was placed on the weekend. Due to recent high demand, your order may take up to 2 business days to ship for in-stock items. The estimated delivery time will begin once the package has been received by the USPS, UPS or DHL. A confirmation email will be sent to you once a shipping label has been printed.

 

We ship to over 190 countries. If for some reason your country is not listed as an option, please contact us and let us know which country you want us to ship to.

• If applicable, all duties and taxes are calculated and collected at checkout, so you won't be hit with unexpected costs upon delivery. You will not be charged any additional duties or taxes upon delivery!
• All international orders will receive a DHL tracking number to track and deliver your package.
• International customers can order using your own local currency and local payment method to place your order.
• Have the peace of mind knowing that your package is trusted hands with DHL, one of the most reliable international couriers.
• You will receive a tracking number for USPS or UPS via e-mail after your order has been shipped.
• We recommend that our international customers check with local customs regulations to be aware of the laws within their country because if these items are restricted for use or sale, we cannot be held liable if they are seized or confiscated by customs.
• Customs regulations in certain countries require ID to be provided for customs clearance. All ID information provided by you will be stored safely and securely. We need this information in order to securely transmit it to the carrier when your package is shipped and share it with customs officials in the destination country, which will allow your packages to clear customs without additional delay.
• Countries that can require an ID number include: Argentina, Bahrain, Bolivia, Brazil, Chile, China, Czech Republic, Dominican Republic, Egypt, El Salvador, Guatemala, India, Israel, Italy, Jamaica, Jordan, Kuwait, Mexico, Nigeria, Oman, Peru, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, South Africa, South Korea, Spain, Taiwan, Turkey, United Arab Emirates, Uruguay. If your country requires an ID number, please put your ID number in the Company field on the checkout page.

• We HIGHLY suggest adding Re:do Shipping Protection to your order which can be added anytime you add an item to your cart. This extra peace of mind covers: Lost in Transit Packages, Stolen Packages, Broken/ Damaged Items. If you do not add the Re:do Protection, we cannot guarantee a re-order, re-delivery, or refund. Please Read the Following to ensure that you are covered.
• Note: When Refunding an item, Re:do covers the subtotal of the order, Shipping Cost, taxes, and the Re:do premium are not included.
• When replacing an item, Re:do covers the subtotal of the order and the Re:do premium, Shipping costs and taxes are not included. Re:do also does not pay custom/duty fees.
• Lost Item Policies
• Order issues for packages presumed to be lost (where the status is not “delivered”) in US Domestic must be filed 7 days (including Canada, and 20 for other international countries) and within 30 days from the last checkpoint (last update on tracking information). You will be responsible for checking your tracking number and keeping track of the time, so we can ensure the package is covered.
• Submit your claim here: Re:do Claims. Be sure to have your order number and your email address.

We do not process or ship orders on weekends or major holidays. Please do not count weekends or holidays when calculating transit time.

Major Federal Holidays that we are closed and do not ship.

• January 1, 2 - New Year's Day
• January 15 - Martin Luther King Day
• February 19 - Presidents' Day
• May 27 - Memorial Day
• June 19 - Juneteenth National Independence Day
• July 4 - Independence Day
• September 2 - Labor Day
• October 14 - Columbus Day
• November 11 - Veterans Day
• November 28, 29 - Thanksgiving Day
• December 24-31 - Christmas Eve to the New Year