Nice looking clothes, reasonably priced, delivered in a couple weeks. What we would expect from an overseas retailer doing mail order business in the US. Not exactly…

BUYER BEWARE, I would like to share my experience for those trying to decide of they should click “place my order”, or move on. If you do order from this company, be prepared to keep whatever they throw in your mailbox, they make returns very difficult if not impossible.

Although the clothes are cute and the quality appears to be satisfactory, the sizing is NOT accurate. I ordered three tops in size “M” and only one actually fit. These items are much smaller than a typical M in the US marketplace. Tried to initiate a return and things got really frustrating. Ten days of back and forth, requesting pictures of the UPC on the packages, then lay the items out on the floor and take pictures with a ruler, then we need more pictures. Really? The items don’t fit and are simply very small for their advertised size. One of the three items fit, I’m not crazy or lying to myself about what my size really is… Now I must send them back at my own expense to China – or “We understand how expensive a return can be, so we will offer you a 60% credit on a future order, or 40% of a refund to just keep the items”. NO, this was not my fault, and they don’t fit. What makes them think a partial refund will make me feel good about squeezing into a sausage casing of a blouse? I understand business, costs, and minimizing liabilities but lightinthebox has no true intent of standing behind what they sell. They have tried to draw out the return process to frustrate a customer until the $36 is no longer worth the trouble.

If you feel like playing the lottery for sizes, click away. If you expect a “free return” as advertised at the top of the page when you google search the company you will be disappointed.

I bought a men’s robe from this shipper and took 3 weeks to delivery

When received I noticed the material was not the same as advertised on the website and the length
of the robe was short (above my knees) and not to the bottom of my legs.
I washed this robe and the size was reduced to two sizes smaller (cheep 100% cotton)
Do not buy anything from this company !!!!!

I bought a men’s robe from this shipper and took 3 weeks to delivery

When received I noticed the material was not the same as advertised on the website and the length
of the robe was short (above my knees) and not to the bottom of my legs.
I washed this robe and the size was reduced to two sizes smaller (cheep 100% cotton)
Do not buy anything from this company !!!!!

I wish I had seen these comments prior to ordering anything from this company. Impossible to find a website that offers any contact info. I wanted to return a summer dress and was told that I had to pay for return shipping to China. The return address on the package was New York. China thru UPS would have been over $100.00. The dress was poorly made and at least two sizes too small for an XL. Poor customer service and the dress was so badly made that I will use it for a rag, not even decent enough to offer a friend who might fit into it. Terrible company, Buyer Beware.

I bought 3 tee shirts from these guys and found out that 3xl doesn’t mean 3xl more like 1xl. I tried to return the shirts but was told that I would have to pay for the return and restocking fees that would be almost the same as the cost. Now I’m stuck with some expensive shop rags.