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Established and founded in 2009 in La Habra, California, DiscountDressShop.com has become one of the most consistent and customer friendly online stores in the United States. We offer thousands of beautiful designer dresses without the high prices. High quality and quick shipping from California.
Jeremy CEO |
Arlene Shipping Manager |
Joie Social Media |
Gabby Content Writer |
Jared Shipping Dept |
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Back in 2009, I noticed that the market for formal dresses ranged from $100.00 a dress to up to $1000.00 or more for a designer dress. Paying $1000.00 for a dress seemed outrageous and to be honest, out of one's mind. If you are like me, the word "budget" may be your middle name, especially if you are looking for bridesmaid dresses or a prom dress that won't break the bank. With this in mind, I decided that I wanted to provide an alternative to designer labels, but still offer high quality and beautiful designer dresses at more than half the price of a high end designer label. And thus, DiscountDressShop was born! Our Mantra: Making girls dreams come true, one dress at a time! ~ Jeremy, CEO
PS: we may look like a crazy bunch, but we work hard for you!
We worked hard to establish lasting relationships with top quality clothing manufacturers around the world. Our goal was to work with vendors that shared their same commitment… to provide well-designed, well-made products of extraordinary value to people everywhere. We also brought on many vendors that are dedicated to making sustainable and earth-friendly products. We've achieved the goal of developing quality business relationships and are proud to be working with some of the best manufacturer's in the clothing business today!
To achieve our objective of top rate customer service we set out to build and train a customer support team whose only goal is to satisfy the customer 100%. The DiscountDressShop Customer Service Reps all have expert product knowledge and are trained to help shoppers find what they need. Customer Service Reps are always standing by to assist customers by phone, Live Help or email.
I wanted to make it so simple for customers to find the perfect formal dress that I designed a website with advanced navigation tools such as: Shop by Brand, Price Sorting Capabilities, Faceted Search, Key Product Categories and much more. For even easier shopping I also added a Live Help option where you can ask a formal dress consultant for assistance. To top it off, I added an easy checkout process with 256 bit encryption to make ordering secure and a breeze. DiscountDressShop.com has done everything in own power to make your search for the perfect formal evening gown as convenient and easy as possible.
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Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer a 7-day return window for most purchases (exclusions listed below).
The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.
ABOUT RE:DO RETURNS
WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?
The following items are not eligible for a return or exchange:
ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?
The following fees are as follows:
WHAT IF I WANT TO MAKE AN EXCHANGE?
If you would like to make an exchange for a different size or dress, simply submit an RMA by clicking here . Once approved, you will receive an email with instructions. The exchange process can take 7-12 days. Once the item has been received and approved, you will receive an email with a code that you can use to apply on our website to make an exchange. You will go through the checkout process online.
If time is of the essence, place a new order for the item you need, then contact us by email informing us of this decision. If for some reason the item that you ordered is not available, it will not constitute a refund. In such a case, a store credit will be issued once the original dress has been returned.
WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?