Testimonial Reviews 2016

Carol

08/21/2024

This company has the most helpful, friendly staff!

MARISA H.

07/31/2024

Dresses arrived to Mexico as expected. Dresses looked like in pictures, no complaints. Help for sizing was fast and accurate.

Hazel P.

07/20/2024

The payment processing was a little confusing and took me a little longer than expected

A Reviewer

06/18/2024

it is easy to navigate and filter

Joshua M.

06/11/2024

Accurate, Fast, great savings!

Ann J.

05/16/2024

Awesome customer service when dress ordered was unavailable. Went above and beyond to offer similar options.

Norma R.

04/07/2024

I love it

Crystal G.

03/30/2024

Beautiful dress easy shopping

A Reviewer

03/27/2024

Customer service was very helpful in finding a dress for me!

Erin

03/02/2024

Great price!

Regina

03/01/2024

Very good so far

Regina J.

02/22/2024

I like what I see

Krystyna G.- Ontario , Canada

02/18/2024

Easy to navigate website
Product was exactly like the photo

Jenifer O.

02/10/2024

My daughter found the dress she wants for Prom in one of the big boutiques. We came to this site and quickly found the exact dress for $60 less!!

Barbara T.

01/28/2024

Smooth and easy

Judith

12/23/2023

Good customer service .
However items that are no longer available should be removed .

cammy T.

12/15/2023

super easy and user friendly!

MARIE D.

10/30/2023

TONIGHT SHOPPING WAS GOOD

Chris

10/29/2023

Large selection of dresses and quick check out

Lourdes W.

09/24/2023

Very pleased

T. S.

09/13/2023

Great thus far, now I just need to receive my dress.

T. S.

09/13/2023

Nice selection, ease of use, and friendly customer service.

Delores

09/09/2023

Sales person Jeremy was very informative and helpful about the dress material, etc. He was patient with me the second I called back as he was the first time. His Customer Service was excellent. Will call him again when I need another item.

Hazel J.

08/22/2023

Easy to find items and hopefully items will be as advertised.

Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.

HOW LONG DO I HAVE TO RETURN AN ITEM?

We offer a 7-day return window for most purchases (exclusions listed below).

The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.

ABOUT RE:DO RETURNS

Customers now have the option to pay $1.98 at the time of purchase to later qualify for free returns on that order.
Didn’t add and checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!

WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?

The following items are not eligible for a return or exchange:

Clearance items (will be clearly marked "Clearance" or have the price that does not end in $xx.99 or $xx.98)
Wedding gowns
Quinceanera dresses
Cinderella Divine Black Label
Tiaras
Designer dresses by Andrea & Leo Couture and DeKlaire Bridal

ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?

The following fees are as follows:

If shipping was complimentary at checkout, original freight/handling cost will be deducted.
Customer is responsible for shipping costs on return/exchanged items if RE:DO was not added to your order at checkout.
A 15% restocking fee for all returns will be accessed.
Packages that are denied and "returned to sender" or refused will be subject to a 50% restocking fee.
Please note that any amount paid for shipping is non-refundable.

WHAT IF I WANT TO MAKE AN EXCHANGE?

If you would like to make an exchange for a different size or dress, simply submit an RMA by clicking here . Once approved, you will receive an email with instructions. The exchange process can take 7-12 days. Once the item has been received and approved, you will receive an email with a code that you can use to apply on our website to make an exchange. You will go through the checkout process online.

If time is of the essence, place a new order for the item you need, then contact us by email informing us of this decision. If for some reason the item that you ordered is not available, it will not constitute a refund. In such a case, a store credit will be issued once the original dress has been returned.

WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?

Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
Items found with snags, worn, washed, altered, ripped, stained, grease marks, pet hair, pen marks, perfume, deodorant stains, smoke odor and/or missing tags will be returned immediately at the customer's expense.